CALL FREE ON 0800 220454

Telephone Techniques Seminar

The Telephone Techniques training course is available at the Edinburgh, Glasgow, Aberdeen and Inverness Pitman Training Centres.

The telephone gives you an opportunity to make a positive first impression of both yourself and your company.  Think of the many times you have used the telephone to call a company for information or service.  If you have never visited the company in person, your perception of its competency and efficiency were based entirely on how your call was handled.

You can accomplish a lot on the telephone in a shorter period of time, but the rules for communicating by telephone are different than they are for face-to-face communication.  We cannot see the other person so we cannot use body language, gestures and facial expressions to add meaning to our message.  We can’t shake hands or make eye contact with the other person and build rapport so it is much easier to be misunderstood over the telephone.

On the other hand, we do not have to worry about how we are dressed or if our appearance is suitable, all our energy is concentrated on what we want to say to the other person.  They in turn cannot see our body language or see what we look like and therefore make judgements upon us.  In fact, on the telephone we can project whatever image we want!

This course has been developed for people who would like to improve their telephone communication skills.  It is particularly aimed at those who use the telephone as an important part of their job.

Course Duration: 1 Day

Event Management

Upon successful completion of this one day workshop you will have learnt:

  • Improved communication skills
  • The importance of voice and attitude
  • Listening skills and questioning techniques
  • To sound confident and helpful
  • To understand the caller’s needs
  • To handle awkward calls
  • To take messages
  • To hand over and re-route a call

This course is designed to show you how:

  • To acquire a confident and friendly telephone manner
  • To learn what to say and what NOT to say
  • To gain effective listening skills
  • To deal with awkward situations
  • To adopt ways of taking and passing on messages in a professional way

Loading Events

Upcoming Events › Telephone Techniques

Events Search and Views Navigation

Event Views Navigation

November 2021

Telephone Techniques

November 17
|Recurring Event (See all)

One event on 22/07/2021 at 00:00

One event on 17/11/2021 at 00:00

Edinburgh, 4 Queen Street
Edinburgh, EH2 1JE United Kingdom

Personal Development Timetable 2021: Classroom training delivered face to face in Glasgow and Edinburgh centres or through our virtual classrooms. Contact Helen…

Find out more »

December 2021

Telephone Techniques

December 3
|Recurring Event (See all)

One event on 21/05/2021 at 00:00

One event on 08/10/2021 at 00:00

One event on 03/12/2021 at 00:00

Aberdeen, 469 Union Street
ABERDEEN, AB11 6DB United Kingdom

Classroom (attending in person) or Virtual Classroom (delivered remotely) training delivered with one of our tutors, running throughout 2020/2021 in Aberdeen. All…

Find out more »
+ Export Events

lexible Workforce Development Fund (FWDF)

Claim up to £15,000 for Training your employees

This fund provides Levy Paying Companies an opportunity to up-skill or re-skill Employees and in turn, support economic growth.

Eligibility Criteria:

  • You must be a Levy Paying Employer
  • The Company must be based or operate in Scotland, wholly or partially
  • Employees must reside in Scotland

For more information on applying for this funding, contact our Course Advisors by clicking below:


A funded training opportunity is now available to those facing redundancy or those who have been made redundant from March 2020 onward.

The National Transition Training Fund aims to tackle the rise in unemployment caused by Covid-19 by offering short sharp training opportunities for people to learn in-demand skills.

If you are currently under threat of redundancy, or have been made redundant at any time from the 1st March 2020 and are aged 25 or over, you can access an industry recognised qualification to help you gain employment.

For further information on how to proceed then contact us referencing the course(s) you are interested in.

For more information on this or any of our courses complete the form

Register for a course

Choose Centre (required)
Name (required) Telephone (required) Email (required) Which course are you interested in? (required) Enquiry Allow Future Contact?