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Telephone Sales

Enhancing the customer experience is one of the most effective ways to improve the reputation and perception of your business and ultimately leads to more repeat business and increased profits. Using proven and best in class techniques Pitman Training can help you maximise the performance of your team through a series of training modules to meet your needs.

Course Duration: 1 Day


Increase telephone sales effectiveness by learning proven modern skills and techniques. All businesses rely on cold calling to increase clients and improve sales.

Are you still doing it the old way? Why not increase your skills by training in the most up to date techniques to increase your sales?

Enhance customer perception and improve sales performance and maximise call and meeting conversation rates, by implementing the skills learned on this course.

During the course there are many Marketing theories included and the afternoon will include practical participation, i.e. phone sales role play and if appropriate calling customers live with feedback and 1-2-1 coaching.

Employees will increase their productivity, present a consistent approach, learn to deal with difficult customers effectively and increase customer satisfaction and sales through improved skills and knowledge.

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Flexible Workforce Development Fund (FWDF)

Claim up to £15,000 for Training your employees

This fund provides Levy Paying Companies an opportunity to up-skill or re-skill Employees and in turn, support economic growth.

Eligibility Criteria:

  • You must be a Levy Paying Employer
  • The Company must be based or operate in Scotland, wholly or partially
  • Employees must reside in Scotland

For more information on applying for this funding, contact our Course Advisors by clicking below:


A funded training opportunity is now available to those facing redundancy or those who have been made redundant from March 2020 onward.

The National Transition Training Fund aims to tackle the rise in unemployment caused by Covid-19 by offering short sharp training opportunities for people to learn in-demand skills.

If you are currently under threat of redundancy, or have been made redundant at any time from the 1st March 2020 and are aged 25 or over, you can access an industry recognised qualification to help you gain employment.

For further information on how to proceed then contact us referencing the course(s) you are interested in.

For more information on this or any of our courses complete the form

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