Communication Skills for IT Specialists

This Communication Skills for IT Specialists Training Course is available in our Pitman Training Scotland Centres in Edinburgh, Glasgow, Aberdeen, Dumfries, Inverness and Forres.

The world of IT can be confusing if you don’t speak the language, so our Communication Skills for IT Specialists course is designed to help you effectively engage with all types of audiences.

This highly informative course will enable you to manage and build positive relationships throughout any organisation as businesses continue to embrace new technological advancements.

To be a great communicator you need to be able to first of all understand the theory behind good communication and the positive results it brings. You will learn great negotiation and listening skills, together with assertiveness training and how to manage resistance and conflicts.

What’s more, to truly add value, you will learn how to harness your creativity, create impactful presentations and discover the secret behind selling your ideas with passion.

Course Duration: 30 Hours

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Course Content

Session 1: Importance of Communication Skills, Foundations of Effectiveness, Communications Theory, Assertiveness, Listening Skills, Effective Listening Techniques, Personality Types, Conflict Resolution.

Session 2: Negotiation Skills, Negotiation Tips and Techniques, Translating Your Knowledge, Accountability and Trust, Building Rapport, Repairing Damaged Relationships, Effective Written Communications, Types of Writing

Session 3: Preparing the Presentation, Delivering the Presentation, Creative Communications Management, Creativity Techniques, Value-Added IT, Value Quantifier, What Managers Buy, Selling Solutions, Developing Communication Channels

Designed For

This course has been created specially for IT Specialists to help them improve their communication skills in everyday dealing with colleagues and clients.

Objectives

To learn how to communicate successfully while managing projects and people within the IT industry.

Testimonials

"Two years ago I was at a crossroads in my career as a Textile CAD designer and decided to expand my IT knowledge in the hope of broadening my job options. Knowing the cost involved I began my research and found plenty of organizations who offe...

IL – IT Technical, ,

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"After 12 years working for an airline I decided to make a career change and started looking into various training companies. I selected Pitman Training based on their helpfulness and support. I started studying in August of 2007 and initially...

MM – IT Technical, ,

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"I have completed a number of with Pitman Training since 2007, including ECDL course and the MCSA. I have always found the staff at the training centre to be very helpful, friendly and supportive, in particular John whose help, advice and tech...

SH – IT Assistant, ,

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Prerequisites

Some computer experience and the willingness to engage in communication and negotiation exercises.

Funding

Flexible Workforce Development Fund (FWDF)

Claim up to £15,000 for Training your employees

This fund provides Levy Paying Companies an opportunity to up-skill or re-skill Employees and in turn, support economic growth.

Eligibility Criteria:

You must be a Levy Paying Employer
The Company must be based or operate in Scotland, wholly or partially
Employees must reside in Scotland

For more information on applying for this funding, contact our Course Advisors by clicking below:

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A funded training opportunity is now available to those facing redundancy or those who have been made redundant from March 2020 onward.

The National Transition Training Fund aims to tackle the rise in unemployment caused by Covid-19 by offering short sharp training opportunities for people to learn in-demand skills.

If you are currently under threat of redundancy, or have been made redundant at any time from the 1st March 2020 and are aged 25 or over, you can access an industry recognised qualification to help you gain employment.

For further information on how to proceed then contact us referencing the course(s) you are interested in.

Course Content

Designed For

Objectives

Testimonials

Prerequisites

Funding

Enquire Now

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